Refund & Return Policy

At DrankVapes, customer satisfaction is our priority. We strive to provide high-quality products and reliable service. Please review our Refund & Return Policy carefully before making a purchase.

Returns

Due to the nature of our products, we generally do not accept returns on opened, used, or consumed items. However, returns may be accepted for eligible products that are unused, unopened, and in their original packaging within 14 days of delivery.

To qualify for a return, the product must:

  • Be unused and unopened

  • Be in its original packaging

  • Include proof of purchase or order confirmation

  • Be returned within the eligible return period

Products that do not meet these requirements may not be eligible for return or refund.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact our customer support team within 48 hours of delivery. To help us process your claim quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Once reviewed and approved, we may offer a replacement, store credit, or refund at our discretion.

Refunds

Approved refunds will be processed to the original payment method used during checkout. Refund processing times may vary depending on your payment provider and financial institution.

Please allow 5–10 business days after approval for funds to appear in your account.

Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Opened or used products

  • Products damaged due to misuse or improper handling

  • Clearance or final-sale items

  • Gift cards

  • Products returned without authorization

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow the return process outlined above.

Shipping Costs

Original shipping charges are non-refundable unless the return is the result of an error made by DrankVapes or a verified defective product claim.

Customers are responsible for return shipping costs unless otherwise approved by our support team.

Contact Us

If you have questions regarding returns, refunds, or damaged products, please contact our customer service team Sales@Drankvape.com. We are committed to resolving issues promptly and ensuring the best possible shopping experience for our customers.

Thank you for choosing DrankVapes.